Frequently Asked Questions

FAQ’s:

  

Do I need a phone line/landline for FTTP Broadband?

No. Fibre to the Premises does not require an active phone line to operate, instead it is supplied directly to your home via a fibre optic cable and through your phone lines.


Your Account

Once you are up and running with us, you will gain access to our client portal (my.next-vision.co.uk) where you will be able to view your contract details, invoices and payments and connect with our support team, plus so much more.


Billing:

Billing information is sent to customer monthly by email. This will include the regular monthly service fee plus any additional purchases such as equipment or upgrades. You can easily manage your billing information on our customer portal where you can also make payments. You may also get in touch with our support team who will be happy to assist you.


How secure is your Wi-Fi service?

To ensure you receive a safe, reliable and robust service, our service uses encryption when you login to websites with your account details. We also advise that you have an up-to-date anti virus software installed on your computer as well as a firewall to guard against attacks.


I am already have broadband with another provider, how do I switch?

Simply choose from one of our packages and sign up. We’ll do the rest by contacting your current provider and making the transfer on your behalf.


How fast will be my broadband speed be?

When you select a package, please refer to the numbers at the end of each package title. The first and larger number will be the maximum download speed you can receive in Mbps and the second and smaller number will be the maximum upload speed you can achieve, also in Mbps.


Is there a setup fee?

Yes. When you select a package there will be a setup fee listed. For Fibre Plus and Super customers, this will be a one-off fee of £25. 


Do you really have a lifetime price guarantee?

Yes! For your entire stay with us we will not change the price of your contract. The price you agree with us when you join will be what you pay for your entire time as a Next Vision customer. Guaranteed.


How do I get in touch with you?

There are several ways to contact us should you have a query or problem. You can call our customer support team on 01516750046. 

This number is available from 8am - 5pm every working day. you can chat with our team online through our website chatting window. You can also contact our support team by email at Support@next-vision.co.uk and we will get back to you within one working day.


Payments:

The company will send the customer a monthly bill in advance for each calendar month which will include the monthly service fees plus any additional equipment’s, new services or upgrades added. Payments could be made through, direct debit, direct bank transfer or online payment through our portal. and in case the direct debt is cancelled or the payment is not received then company shall send a reminder to the customer. The customer shall make the payment of the due bill/s on the due date as shown in the bill. an interest rate might be applied for the late payment. if we did not receive the payment by the due date, the service may be suspended and the customer will incur the cost of the debt recovery service after the reminder/s sent to the customer according to our terms and conditions.

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