Installation Update

Due to current restrictions, some orders may require an engineer visit. Please contact us to check if this applies to you.

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Order

Due to current restrictions, some orders may require an engineer visit and these are currently delayed. Please contact us to check if this applies to you.

Openreach modem (ONT)

If you are a fibre customer, it’s likely you’ll have an Openreach modem (or ONT) installed. This white box connects to a fibre-optic cable that runs to your house and enables you to access our FTTP fibre network for broadband.

Engineer Visit

If you do not have the Openreach modem (or ONT) installed, then Fiber Civil Work needed. Fibre cables will be installed from Openreach network that already exists in the street to your premises. This could either be underground or overhead.

The day of installation.

Fibre cables will be installed from our network that already exists in the street to your premises. This could either be underground or overhead. Inside the home, the fibre optic will be mounted on your wall securely, this will be known as the ONT (Optical network terminator). This is Openreach equipment which allows you to receive our network service. 

-The ONT should have a power connection and it should be as close to the fibre as possible. An ideal location is a double socket near your internal outmost wall.

- Your router/hub should be plugged into the socket next to the ONT (These are both separate “boxes”. Your router should be a black Zyxel branded router, and your ONT should be white with Openreach branding on). And then connect both boxes using the ethernet cable supplied. Please use the blue WAN port.

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