We can provide complete end to end call management-UK Based Operators- for your business with our UK based operators. With diary management and order taking through our specialist CRM system integration providing data updates in real-time, along with our flexible infrastructure.
All calls are dealt with right here in the UK, with our friendly team on hand to deal with your incoming calls, we will never send your calls abroad
We provide you with a new phone number which will be used to divert incoming calls to, all you need to do is redirect your office phones. Quick as you like!
As standard, our services never sleep! We are available to take your calls at anytime, on any day of the year so you will never miss a thing, for no extra cost.
A multichannel ticketing system collects all support tickets from different channels and organizes them in one tab. This helps agents reply to all of them from the same tab. These channels include:
Email : All your customer emails get pulled into a convenient interface where you can easily respond to them. This is the best way to handle customer service emails, even when you use several email addresses.
Social media : You can view and manage your customer's communication via social media like Facebook and Twitter. You can reply to tweets and posts from your help desk and even set keyword alerts
Live chat : You can chat with customers to understand their concerns better, and give them more timely, personalized help. Ticketing system software helps you convert chats into tickets if the issue needs more detailed attention.
Telephony : Effective ticketing tools allow you to use cloud telephony. Receive and make phone calls from within the help desk. Log, record and monitor these calls, and convert them into tickets or associate them with existing ones.
Web form : Embed a customizable web-form widget on your website that will help your customers fill out a form with the details you need and submit their questions as tickets.
When you have a multichannel ticketing system, you can measure how much your customer service has improved and how happy your customers are. Details like which channel has the highest ticket traffic and typical resolution time for tickets under each channel will help you find bottlenecks and resolve them quickly. Certain ticketing tools also let you create customer reports and dashboards, then schedule and export them
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Next Vision Ltd
Registered office address Horton House 5th Floor, Exchange Flags, Liverpool, England, L2 3PF
Company number 11357735
VAT Number 312 9056 24
Registered in England & Wales